Shipping policy
mushroomcoffee (“we”, “our”, “us”) operates this store and website at https://ryzmushroomcoffee.online, including all products and services (the “Services”).
We use Shopify to process orders, manage checkout, and support fulfillment.
This Shipping Policy explains how we process and deliver your orders.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During peak periods (sales, holidays, or promotions), processing time may be slightly longer.
Once your order is processed, you will receive a confirmation email with tracking details (if available).
2. Shipping Time
Estimated delivery times:
- United States: 5–8 business days
- International: 7–20 business days (varies by destination and customs processing)
Please note that these are estimated delivery times and not guaranteed.
3. Shipping Rates
Shipping costs (if applicable) are calculated at checkout.
We may offer:
- Free shipping on selected orders or promotions
- Standard shipping rates based on destination and order weight
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear in the carrier system.
If you do not receive tracking information within 5 business days, please contact us.
5. Shipping Delays
Delays may occur due to:
- Customs clearance (international orders)
- Carrier delays
- Weather conditions
- High order volume
- Incorrect or incomplete address information
We are not responsible for delays caused by third-party carriers.
6. Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error, please contact us immediately.
7. Lost or Stolen Packages
We are not responsible for packages that are lost or stolen after the carrier marks them as delivered.
If your tracking shows “delivered” but you have not received your package, please contact the carrier first.
We may assist you in filing a claim if needed.
8. International Shipping
We ship internationally to selected countries.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
9. Shopify Fulfillment
Our store is powered by Shopify, which provides order management and shipping tracking infrastructure.
Learn more:
Shopify Help Center
10. Contact Us
If you have any questions about shipping, please contact us:
mushroomcoffee
Website: https://ryzmushroomcoffee.online
Email: support@ryzmushroomcoffee.online
Address: 1000 Turtle Creek Dr, Hattiesburg, MS 39402