Refund policy
mushroomcoffee (“we”, “our”, “us”) operates this store and website at https://ryzmushroomcoffee.online, including all related products and services (the “Services”).
We use Shopify to power our online store and provide secure checkout and order processing.
By placing an order on our website, you agree to the terms of this Refund Policy.
1. Returns
We accept return requests under the following conditions:
- Return request is made within 14–30 days of delivery
- Item is unused, unopened, and in original packaging
- Proof of purchase (order number or receipt) is required
Non-returnable items may include:
- Opened consumable products (such as coffee or supplements)
- Final sale or discounted items
- Gift cards
- Items marked as non-returnable at checkout
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Shipping costs are non-refundable unless the return is due to our error (wrong or defective item sent).
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details.
We will review your case and offer:
- A replacement, or
- A refund (full or partial depending on the situation)
4. Order Cancellations
Orders can only be canceled if they have not yet been processed or shipped.
Once an order has been fulfilled or shipped, it cannot be canceled and must follow the return process.
5. Return Shipping
Customers are responsible for return shipping costs unless the issue is caused by us (wrong item or defective product).
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
6. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- Contact your bank
If you still have not received your refund after these steps, please contact us.
7. Shopify Platform Notice
Our store is powered by Shopify, which provides secure payment and order infrastructure.
More information:
Shopify Help Center
8. Contact Us
If you have any questions about refunds or returns, please contact us:
mushroomcoffee
Website: https://ryzmushroomcoffee.online
Email: support@ryzmushroomcoffee.online
Address: 1000 Turtle Creek Dr, Hattiesburg, MS 39402